FAQ's

 

What is the cut-off time for me to place my order?  

Monday - Sunday. 

Same day delivery by Fresh Fresh Flowers is guaranteed throughout Melbourne, orders can be placed at any time, on any day of the week. 

Australia wide deliveries can be made same day using our interstate connections, providing the order is placed by 3:00pm that day. 

Please note: Deliveries to remote or difficult delivery areas are not be guaateed for same day but we will do our best.   

 

What happens if there are delivery or other problems with my order? 


Delivery problems can occur for a number of reasons such as wrong address or suburb etc. We recommend that you leave recipient's contact details to solve any problems. 

 

What happens if a product is not available?

If a product or a particular flower is unavailable or out of season we will inform the customer and discuss about replacing the product with another similar product at the original product value upon approval by the customer.   

 

How do you use my email address that I provide you with?

When you place an order on our web site, you provide us with your e-mail address, which we then use to follow up your order. We also use this data to send you newsletters about our products. If you do not wish to receive these newsletters from us, we always give you the option to delete your address from our mailing list by return mail.  

 

How does your delivery process work?

We have a full time courier to carefully deliver flowers in Melbourne , 7 days week every day of the year.

According to their destination, our bouquets are delivered in water or specially wet packed to keep the flowers fresh. 

Melbourne deliveries All deliveries in Melbourne can be done on the same day as ordered and we do deliver to all suburbs. Delivery charges apply depending on the suburb/area code chosen in Melbourne. 

Deliveries Within Australia We deliver anywhere in Australia through our interstate networks. For interstate delivery anywhere in Australia there is a fee of $10.00. 

Worldwide Deliveries For overseas deliveries, bookings in advance are required in order to assure on time deliveries. Delivery charge of $20.00 applies when sending flowers to any overseas country.   

 

Do you deliver on public holidays?

We deliver on public holidays as the store is open 365 days a year, wether its Christmas Day or New Years day.    

 

How can I be sure that my order has been received? 

When the product is added to cart, and all details are completed then "Send Order" through, you will be shown a confirmation page with a receipt number. 

We recommend that you either print this page or note your receipt number for future reference. 

When ordering online you will receive an e-mail to confirm that your order has been received.   

 

How do I make changes to my order after I have already placed it?

You are able to make changes to your order after it has been placed with us within a reasonable timeframe before delivery. 

You are able to either contact us on (03) 9557 9305 or email us on info@freshfreshflowers.com.au   

 

What about customer privacy? Do you ensure customers privacy is protected when shopping online?

Personal data is collected to provide products and services at the request of the customer. Details such as name, phone number, postal address, email address, and billing details are required to complete the transaction.

The information given to us will also be used to provide information to the customer relating to additional products and services that may be of interest to the customer. We guarantee that any marketing material sent to the customer will include the option for the customer to unsubscribe from any future marketing material. 

We do not sell trade or are involved in any unauthorised use of your personal information. We will not disclose any of your personal information to any other party unless you authorise us to do so or unless required by law to disclose such information. 

All information on our website is protected by the latest encryption and firewall technology. 

All Credit Card information you submit are secured using Secure Sockets Layer (SSL) Software this ensures that all information you send to us will be protected by encryption. This makes it almost impossible for any unauthorised party to intercept and view this information, the information can only be viewed in an encrypted form.   

 

How does you payment system work, and is it secure?

All data transmissions relating to payment, including your credit card number and expiry date, takes place in a totally secure environment, using the latest Internet protocols. This data is not handled by us but has been entrusted to a service company specialising in secure online payment and electronic payment terminals, as used in conventional offline shops. We never store or access any information concerning your credit card.

All Credit Card information you submit to us is secured using Secure Sockets Layer (SSL) Software this ensures that all information you send to us will be protected by encryption. This makes it almost impossible for any unauthorised party to intercept and view this information, the information can only be viewed in an encrypted form.   

 

Copyright?

Fresh Fresh Flowers website and all materials presented in it are subject to copyright. Unless stated otherwise, all material on this web site is the copyright of the Fresh Fresh Flowers. This website is protected by copyright material, trademarks, registered trademarks and other intellectual property rights which are the property of Fresh Fresh Flowers. 

Material on this website is solely for the purpose of browsing the website and acquiring goods and services. Such material cannot be copied, reproduced, edited or distributed in any way without written prior consent of Fresh Fresh Flowers.   

 

What credit cards do you accept?

We accept the following credits: Visa, MasterCard, Bankcard, American Express, Diners Club. 

There is no surcharge the use of American Express or Diners. 

All Credit Card information you submit id protected by (SSL) Software encryption.